Any training product or service offered by The Rosebery Group Ltd will be conducted, without exception, in accordance with these terms and conditions and any booking will be considered as an acceptance of these terms and condition
The term Training Provider means The Rosebery Group Ltd, their agent or representative. Client means the organisation booking and/or paying for the services. Delegate means a person attending the training course, assessment or seminar.
Bookings and any enquiries must be directed to The Rosebery Group Ltd published office, or their appointed agent or representative (the identity of which will be advised to the client). Bookings must be confirmed in writing by the client and will be considered as confirmed upon receipt of such notification. The training provider will accept provisional bookings but will incur no liability in respect of them. Either the training provider or the client may cancel such a booking until they are confirmed in the manner described above.
3. Notification of Delegates
The number of delegates must be given at the time the booking and confirmed in writing. This number cannot be increased by the client without the approval of the training provider. Only delegates from the clients organisation are allowed to attend the training and places on any course must not be given or sold to other any other organisation without the written agreement of The Rosebery Group Ltd.
All confirmed bookings that are cancelled by the client will carry a 10% cancellation fee to cover administration costs and if the training is cancelled within the below timescales then the following fees will apply:
Within 56 days of the course commencement = 25% of the full fee.
Within 28 days of the course commencement = 50% of the full fee.
Within 14 days of the course commencement = 75% of the full fee.
Within 7 days of the course commencement = 100% of the full fee.
If the training provider is notified of a cancellation within the cancellation period(s) shown above, it will be at the discretion of the training provider whether the training course or seminar can be reallocated, although the training provider will endeavour to accommodate a request for an alternative date. The original booking will remain subject to the standard cancellation rules set out above.
5. Prices & Payment
The prices charged by the training provider are decided upon in line with the period of training provided, the number of delegates and other factors. These prices will be notified at the time of booking. Should the number of delegates increase above the prior agreed number then this will incur an additional charge per delegate. Clients will be invoiced by the training provider direct and should render payment within 30 days of the course conclusion to the address shown on the invoice or an 8% penalty charge will be incurred by the client.
6. Travelling, Accommodation & Subsistence
Unless otherwise agreed in writing expenses will be charged in accordance with this section. Travelling will be charged for at the current agreed HM Revenue & Customs rate. Where training is to be provided for a period in excess of one working day then the client will be responsible for providing the training provider with acceptable accommodation. Where a training course or seminar is to start or finish at such a time that it would be unreasonable for the training provider to travel to or from the training venue then acceptable accommodation must be provided by the client. This generally means hotel accommodation of 3 star rating or higher. Unless agreed by the training provider, substantial meals and refreshments or subsistence costs will be provided by the client for the period of all training provided.
7. Equipment & Belongings
The training provider will not accept liability for loss or damage to any equipment or other belongings, however caused. Delegates are responsible for the safekeeping and appropriate use of items loaned to them. Damage or loss of such items will be charged to the client.
8. Health & Safety
The training provider will take reasonable steps in relation to the health and safety of the training provider and/or delegates; however the responsibility for health and safety issues remains with the client throughout.
The client and delegates will keep secure and not disclose any information of a confidential nature obtained by reason of the training received except information which is already in the public domain. The provisions of this section shall apply during the continuance of this agreement and indefinitely thereafter.
10. Right to Dismiss
The training provider reserves the right, at its sole discretion, to dismiss any delegate from the training course or seminar on the grounds of misconduct or upon failure of any mandatory section of the course.
11. Force Majeure
The provision of training may be totally or partially suspended by the training provider to the extent that delivery is prevented through any circumstances beyond its control.
The training provider retains its intellectual property rights in all of its materials, documents and/or software, none of which may be reproduced, modified, amended, stored in any retrieval system or transmitted, in any form or by any means, otherwise than for the purpose specified by the training provider. The material described above remains with the training provider and may not be used by the client, delegate or other party for training purposes. If the training provider becomes aware of such use then legal action may be taken to stop such activity and to seek compensation.
No variation of these terms will be valid unless evidenced in writing and signed by a duly authorised representative of the training provider.
A written copy of these terms and conditions can be provided on request.